Contact ClinicalEvidence support

• Your account, sign in, the signup code or seats in your workspace
• Billing, receipts, invoices for Organization and Enterprise, plan changes and renewal
• Security reports, including suspected vulnerabilities or unexpected access to your workspace
• Data questions, including access, correction or deletion of your personal data under our privacy policy
• Questions about sources, citations or a specific answer you want us to look at

When you report a problem with an answer, include the question and the NCT number or PMID involved, so we can check the source record directly.

We reply within one business day. Security reports are read first. For billing questions about exceptions to final payments, see our refund policy before you write, as it lists the cases we review.

Logged in users find help inside the account, next to the evidence chat, plan usage and billing settings. Many answers about plans and billing are also in the FAQ and on the pricing page.

We cannot answer medical questions about individual patients, and you should never send patient identifiable information by email. ClinicalEvidence is a professional research tool, as explained in our medical disclaimer.